Venco Limited Warranty

All products supplied by VENCO PRODUCTS LTD are subject to a limited warranty. VENCO Gelcoat Products are covered by a three (3) year warranty from date of sale to the original owner. VENCO Acrylic Products are covered by a five (5) year warranty from date of sale to original owner. The warranty does not cover materials and component parts manufactured by others (such as pumps, jets, pipes and fittings), which are subject to warranties offered by their original manufacturers. 

VENCO PRODUCTS LTD warrants to the purchaser of each VENCO product will be at any time of sale be free from defect in material and workmanship, and that VENCO will at its option repair the original or supply an equivalent unit in exchange to F.O.B. factory location. VENCO shall not be responsible for any expense of removal, transportation or installation of any original or exchange unit.  

Under no circumstances will VENCO PRODUCTS LTD assume liability for consequential damages or labour charges resulting therefrom. 

This warranty is non-transferable and shall be voided if the unit is removed from its place of initial installation, or is not installed in accordance with the manufacturer’s instructions. Further, this warranty does not apply if unit has been subjected to accident, abuse, misuse, damage caused by flood, fire, or act of god, or if the unit or plumbing fixtures used in connection with it are not installed in compliance with local codes. Any modifications or alterations to a unit, without prior authorization from VENCO PRODUCTS LTD, or in the installation of therapy jets by anyone other than VENCO will void all warranties. 

VENCO’s limited warranty obligations are limited to those set forth herein, and are in lieu of all other warranties, expressed or implied. 

To obtain Warranty Service, contact either your dealer or plumbing contractor or VENCO PRODUCTS LTD, 7584 Vantage Place, Delta, BC V4G 1A5. Please provide all pertinent information regarding your claim, including a complete description of the problem, the product, model number and the date the product was purchased. Also include a copy of your original invoice.